Delivery And Returns
DELIVERY AND RETURNS
DO YOU SHIP WORLDWIDE?
Yes we ship worldwide.
WHAT ARE THE SHIPPING COSTS AND WHAT ARE THE DELIVERY TIMES?
We endeavour to dispatch all items within 24 hours of the order being received, however, during busy periods it may take up to 48-72 hours.
For special next day delivery (UK Orders Only) the order must be received by 1pm to ensure it is dispatched the same day. Majority of our UK parcels are sent via Royal Mail as signed for recorded delivery, larger orders will be dispatched via DHL. For international orders our delivery partners are DHL and Fedex.
| Country | Delivery Time Once Dispatched | Cost |
| UK | First Class 2-3 working days | £4.99 |
| UK | Standard Shipping 5 working days | £3.99 |
| UK | Next Day Delivery (Weekday) | £9.50 |
| Europe | Approximately 5 working days | from £13.99 |
| Rest of the world | Approximately 7 working days | from £18.99 |
These prices are for the delivery of 1 abaya. Shipping price may change when more items are added and the price will update when checking out.
NB: Working days do not include Saturday & Sunday
Once the order is shipped, the courier is responsible for delivering the item to you and we cannot control their delivery time.
Please note the same applies to customs delays with international deliveries – we cannot control your country’s customs and how long they take to release your item.
The courier will only deliver to the address specified and will not leave the item with a neighbour. If no one is at home to accept the item the courier should leave a card advising that an attempted delivery was made and provide details for re-arranging delivery for another day.
Once the item has been shipped you will receive an email with the tracking number and the courier used.
It is the buyers responsibility to ensure the correct address is entered on the order. AbayaButh will take no responsibility if an incorrect address has been entered and the buyer does not receive the item.
WHAT IS YOUR RETURNS POLICY?
We will exchange or refund non sale items provided the item is returned to us in the same unworn, unwashed condition with the swing tag still intact and in the clear packaging it was sent in within 14 days of the buyer receiving it.
Items on sale may be returned for an exchange only.
If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee if your final order value falls below the threshold to receive free shipping.
In the interest of hygiene, hijabs and under caps will only be accepted for a return if they have not been worn/tried on. Hijab magnets are non-returnable. If there are any signs of wear it will be returned back to the purchaser.
If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee of £4.50 will need to be paid. The item will remain on hold until this fee is paid.
Depending on how busy we are it may take up to 14 days to process your return from the day it is received back and during Ramadan it may take up to 21 days.